Artificial Intelligence Innovation Award
Recently Ceox attended the HM Treasury innovation event at 1 Horse Guards Road. We were co-hosting a stand with HMT’s Correspondence and Information Rights Team (CIRT) and talking with HMT staff and other public sector attendees about how we worked with CIRT to implement Artificial Intelligence and Robotic Processing Automation to assist the team in handling incoming ministerial correspondence and enquiries.
The HMT CIRT and Ceox implementation won an innovation award which was presented by Megan Lee Devlin, the Chief Executive of The Central Digital and Data Office (CDDO). She explained to the assembled guests from a range of Departments, "Innovation is not optional anymore, it's mandatory that all Government departments innovate".
In 2020, like many government departments, HMT experienced a 378% increase in correspondence and enquiries. To ensure they continued to meet demand, CIRT worked closely with Ceox’s AI and RPA team to deliver Intelligent Automation that logged and populated new cases and FOI requests onto the HMT Correspondence Management System. The innovative solution used Artificial Intelligence features within Microsoft's AI Builder together with the orchestration features of Power Automate to capture and log correspondence emails. As a next step, the 2023 launch of ChatGPT has seen HMT and Ceox looking at exploiting the Next Generation AI and Large Language Models and capabilities of Microsoft’s Azure OpenAI service.
Gavin Harte, CEO at Ceox said, “It has been a collaborative effort working with the team at CIRT. CIRT were quick to identify the opportunity offered by Intelligent Automation technologies and we were able to implement a solution that delivered real benefits to HMT”.
The innovation award recognised that the solution delivered improved performance including:
Freed up CIRT staff time for higher value tasks,
Faster - 3 x more emails logged per hour than manual process,
Visibility - Quick visibility of incoming cases which helped reduce backlog,
and efficiencies that included:
Time Savings - time to populate correspondence was reduced by 66%,
Automated Repetitive Tasks - 90% + of new case and FOI request logging was automated,
Resource Efficiencies - resources managing correspondence and FOI requests decreased by 50%,
Productivity and Confidence improved across team and management.
As always such events are worthwhile, Gavin Harte explained, “It was Great to talk Next Generation AI with everyone. We were at one end of the room talking about Azure OpenAI and Microsoft were at the other end talking about CoPilot. It is exciting to consider how these latest innovations could positively impact productivity and efficiency in the public sector”.
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