Case Management

Ceox's Dynamics 365 offering enables Public Sector Organisations to manage all kinds of case, including Licensing and Permitting, FOI Requests and Grants Management. We are experts in tailoring Dynamics 365 to the specific needs of your organisation. Based upon Dynamics 365 with options to provide services digitally using a portal means it's the ideal platform for digital transformation.  Deliver better satisfaction and reduced costs by improving efficiencies.

 
 
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A Single Point to Manage Cases and Teams

One of the biggest benefits Public Sector organisations gain from implementing Dynamics is the ability to provide a consistent experience to the people and businesses which use your services. Dynamics provides workflows and tracking to ensure that all team members are following the same process. Real-time dashboards provide managers and senior leaders with a combined view to improve decision making. Dynamics 365 also deploys machine learning and Artificial Intelligence to seamlessly improve the experience for users.

By implementing Dynamics 365 for Case Management, organisations can improve user satisfaction, reduce costs and improve efficiencies.

 
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Create Engaging Self-Service Portals

Dynamics 365 is often extended with an externally facing portal to deliver full Digital Transformation and create a better experience for users. At Ceox we have experience in using both Microsoft’s Dynamics 365 Portals product and creating bespoke portals. The portals can be branded as required, including making them GOV.UK compliant.

Whatever the solution, we make sure that the end result supports mobile devices and provides a great user experience. Portals benefit end users by being available even outside of normal working hours, they also present consistent information internally and externally so you can be sure your people are seeing the same information as the end users.

 
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Full Spectrum Service Delivery

Working with existing in-house teams, Ceox can provide the full spectrum of service delivery from User Research and User Experience Design to the Development and Delivery of a fulling working service.  Through our Support offering, we can also provide fixed price support once the system has gone live.

Having one supplier take charge of delivering the full project scope ensures that items don't get missed and gives you piece of mind that the end solution will bring the benefits you require.

To find out more, drop us an email on: hello@ceox.co.uk

If you’d rather talk on the phone, then our number is: 0333 987 4495

Our services are available through the Digital Marketplace via the G-Cloud and Digital Outcomes and Specialists (DOS) frameworks. Find out more by searching for Ceox on the Digital Marketplace.