Dynamics 365

Dynamics 365 is part of Microsoft’s Business Applications suite of products. At Ceox, we are experts in delivering systems based on Microsoft Dynamics 365 Customer Engagement. Dynamics 365 sits alongside Office 365 and provides a familiar user experience for anyone who has used the Microsoft Office suite of tools. Dynamics 365 helps organisations by providing a configurable platform that delivers line of business functionality whilst delivering efficiencies and productivity.

At Ceox, we have a number of ready built solutions built upon the Dynamics 365 platform including:

Case Management

Public Enquiry Management

Dynamics 365 for Housing

 
 
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Multi-Use Line of Business System

Sitting alongside Office 365, Dynamics 365 is Microsoft’s line of business platform. It provides a lot of functionality required in many line of business systems and can be easily configured and customised. We have used Dynamics 365 to deliver many different types of systems including:

  • Management of Licences and Permits

  • Tribunals and Appeals

  • Case Management

  • Grants Management

  • Conciliation Management

  • Disease Surveillance

  • Managing professional memberships, including Registration, Renewals, Payments, Subscriptions and Events

 
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A Platform Approach

Typically, organisations looking for a line of business system will look at two approaches, either a Product Based approach or a Bespoke Build approach. Microsoft Dynamics 365 provides advantages over both with a Platform approach. A platform approach provides a level of configuration not available in a Product with lower implementation costs than a Bespoke build. There is a larger user community for Dynamics 365 and organisations do not have to wait for desired functionality to make it to the top of a Product’s wish list. Organisations are also free to move to other organisations for support and maintenance which wouldn’t be possible with a Product. Using Dynamics 365 as a platform provides a cost effective, future proof and flexible way to deliver business applications.

 
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Support and Enhancements

In addition to building new solutions on Dynamics 365 we also take-on the support and maintenance of existing applications. Using our proven, ITIL aligned, take-on process we will transition support of your system from the existing supplier. In addition to the support service we provide optional enhancement services which can add new functionality, migrate to Microsoft’s cloud platform or take advantage of new technology. More details on our support service can be found on our support page.