Support

Ceox's Managed Services offering provides 2nd and 3rd line application support services following ITIL best practices.  Our model provides the benefit of supplying team members with key technical skills when you need them and saving you the cost of employment when you don't.  We provide two models of agreement, fixed price support based upon an agreed Service Level Agreement (SLA) and pay as you go.  Regardless of arrangement, Ceox provide a Service Delivery Manager who will meet regularly to discuss performance and opportunities to make efficiency savings.

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Dedicated Support Team

Ceox guarantee a each customer will get a dedicated support team.  The individuals that support each application will be familiar with it and will be responsible for resolving the support calls.  We find this is the best model to ensure the team takes ownership of the work they're doing.

 
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Fixed Price Support

To give organisations the piece of mind that their critical line of business systems will be available when required we provide a fixed price support agreement backed by a Service Level Agreement (SLA).  Support Calls are classified by their severity and resolved within given timelines.  This arrangement also means you won't get unforeseen bills at the end of the month when something goes wrong.

 
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Pay as You Go Support

Our Pay as You Go support agreement tends to be favoured by smaller organisations or less critical business systems.  A small annual retainer is paid to ensure the team is kept up to speed with the system and then calls are charged as they come in.  The model enables organisations who have no need for a full time technical resource in the relevant technology to have access to the skills they need.

To find out more, drop us an email on: hello@ceox.co.uk

If you’d rather talk on the phone, then our number is: 0333 987 4495

Our services are available through the Digital Marketplace via the G-Cloud and Digital Outcomes and Specialists (DOS) frameworks. Find out more by searching for Ceox on the Digital Marketplace.