Digital Services, Portals & Apps

Many Government Departments, Agencies and Public Bodies and Social Housing Associations are looking to enable their services to be accessed digitally.  There's consistent evidence that becoming a digital organisation and enabling customers to access services via a computer or mobile device leads to increased user satisfaction and reduced costs.  Customers see the benefit of being able to access services 24x7, wherever they are via a mobile device.

 
 
Man working on tablet in front of window

Services to Meet the User Need

At Ceox we start with the needs of the user and in terms of providing Digital Services, that means understanding the needs of the residents.  If it hasn't been done already, we'll conduct User Research and then undertake User Experience Design to create an engaging experience that they will want to use.  

Many organisations don't want to force their customers away from accessing services via a call centre so it's important to ensure that they want to use the digital alternative.  For this reason, we make sure that the user experience meets the needs of the user. 

Woman using iPhone whilst sat at a desk in front of a laptop

Portals and mobile Apps

Most organisations start their digital service delivery by creating a portal to engage with customers.  The advantage of this approach is that the portal can start small, exposing just a few services and expand to add further services as they're developed.  These portals are also typically developed in a responsive way so that they change their presentation depending on the size of the screen that the user is viewing it on.

Ceox can also help develop mobile applications, either as a Progressive Web App (PWA) which is an extension of the portal or as a separate native application for the main mobile operating systems.   

Overhead view of a collaboration desk with four laptops and electronic devices

FUll Spectrum Service Delivery

Working with existing in-house teams, Ceox can provide the full spectrum of service delivery from User Research and User Experience Design to the Development and Delivery of a fulling working service.  Through our Support offering, we can also provide fixed price support once the system has gone live.

Having one supplier take charge of delivering the full project scope ensures that items don't get missed and gives you piece of mind that the end solution will bring the benefits you require.

To find out more, drop us an email on: hello@ceox.co.uk

If you’d rather talk on the phone, then our number is: 0333 987 4495

Our services are available through the Digital Marketplace via the G-Cloud and Digital Outcomes and Specialists (DOS) frameworks. Find out more by searching for Ceox on the Digital Marketplace.