Enterprise
At Ceox we use Microsoft technologies to enable organisations to deliver digital services that support outstanding customer engagement and high performing back-office operations. Technologies such as Dynamics 365 and Power Platform enable market leading customer engagement, AI and RPA to support businesses deliver competitive advantage.
Many organisations have made an investment in their digital transformation without realising the anticipated benefits. We are experts at utilising Microsoft Technology and supporting AI and RPA technologies that can re-focus digital transformations to ensure they deliver the anticipated improvement in customer satisfaction and empower teams.
Whether it is Technology Consulting, Discovery or Agile Development, Ceox has a track record of deploying Microsoft platforms including Dynamics 365, Power Platform and Office 365 to deliver solutions which benefit staff and customers alike. These technologies modernise the IT environment and deliver real business benefit including resolving customer problems, driving customer loyalty and enabling customer self-service. They also provide task automation and help streamline business processes to provide internal efficiencies and cost savings.
“Great Digital Businesses exploit technology to Empower Employees, Engage Customers and Optimise Operations”
Customer Story: Financial Services
We were engaged by an established financial services company to develop an online platform for the buying and selling of companies. The platform enables technology businesses to search for potential acquisitions or a buyer through a database of over 2,500 businesses. Although well established, this online platform was a completely new digital service for the business.
We built the end to end solution using ASP.NET and SQL Azure all hosted on Microsoft’s Azure platform. The secure solution is designed to scale as the business grows by providing more capacity within Azure. The new digital service has overtaken the traditional services and now serves more customers than was possible via traditional mechanisms.
Customer Story: Data Centre Design & Build
At Ceox, one of the platforms we specialise in is Dynamics 365. A company who designs and builds data centres for worldwide customers was looking to implement Dynamics 365 to modernise their internal business operations. They were running using spreadsheets for parts of their business including quotes, invoice processing and support.
We worked with the business to review their processes, updating where necessary and then move them to Dynamics 365. Moving to the new system has made them more efficient, saving administrative effort and enables them to offer a better service to their customers.