Dynamics 365 for Housing

Ceox's Dynamics 365 offering enables Housing Sector Organisations to better manage properties and relationships with tenants and residents.  Based upon Dynamics 365 with options to provide services digitally using a portal means it's the ideal platform for digital transformation.  Deliver better satisfaction and reduced costs by improving efficiencies.

 
 
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Deliver Resident Services Digitally

Many organisations are using Dynamics 365 as the back-end to create resident facing services through a portal or web app.  Typically these services will include:

  • Viewing, booking and amending responsive repairs.

  • Viewing and paying rent balances.

  • Viewing upcoming communal repairs.

  • Setting up and amending Direct Debits.

  • Viewing and making Service Charge payments including constituent bills.

  • Viewing property leases (if applicable).

  • Viewing shared ownership percentages and staircase options.

  • Raising complaints including Anti-Social Behaviour (ASB).

By transforming to digital delivery, organisations can improve resident satisfaction, reduce costs and improve efficiencies.

 
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Empower Customer Resolution Teams

Ceox’s Dynamics 365 for Housing can be used to empower customer resolution teams by giving them access to the information they need.  Typically integrated with a back-office Housing Management System (HMS), finance system and Electronics Document & Records Management System (EDRMS), Dynamics 365 acts as a central point for all information.

When combined with a resident facing portal, team members know they can rely on the information they're seeing being the same as what the resident is seeing.  Because the system is based on Dynamics 365 end users get a Microsoft experience they're used to enabling them to perform their role easier and more efficiently.

 
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Full Spectrum Service Delivery

Working with existing in-house teams, Ceox can provide the full spectrum of service delivery from User Research and User Experience Design to the Development and Delivery of a fulling working service.  Through our Support offering, we can also provide fixed price support once the system has gone live.

Having one supplier take charge of delivering the full project scope ensures that items don't get missed and gives you piece of mind that the end solution will bring the benefits you require.

To find out more, drop us an email on: hello@ceox.co.uk

If you’d rather talk on the phone, then our number is: 0333 987 4495

Our services are available through the Digital Marketplace via the G-Cloud and Digital Outcomes and Specialists (DOS) frameworks. Find out more by searching for Ceox on the Digital Marketplace.