Intelligent Automation

Intelligent Automation is using the combined power of Artificial Intelligence (AI) and Robotic Process Automation (RPA) to deliver efficiencies and automate routine tasks. At Ceox we help organisations exploit Intelligent Automation to deliver a better customer experience, increase productivity and improve operational efficiency.

Find out more about our Award Winning RPA Project at DHSC during the Pandemic.

 
 
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Next Generation Artificial Intelligence

As part of their push to deliver democratised AI, Microsoft have made next generation AI available within Azure and the the Power Platform. Combining the capability of large language models like GPT-4 with the RPA tools within Power Platform provides:

  • Intelligent Automation capability with Power Automate, Power Apps and AI Builder.

  • A pay per use model to enable organisations to exploit Intelligent Automation easily without big upfront costs.

  • A low cost technology solution to deliver return on investment faster.

  • A cloud based, secure and scalable platform for building business applications and delivering Intelligent Automation.

 
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Deliver EfficiencIes

Organisations are continually looking for opportunities to make their operations more efficient, enabling them to deliver the same experience for less money. One way this can be done is to use Robotic Process Automation (RPA) and AI Models to automate common tasks. RPA enables a computer to follow a series of pre-configured steps or workflow. RPA is valuable for removing mundane tasks from a person's job, enabling them to concentrate on higher value activities.

We help organisations across both public sector and enterprise to use RPA to quickly and cost effectively automate tasks and improve productivity. One example of this is automating, categorising and routing of enquiries leaving people to deal with more complex customer enquiries where personal interaction is key.

 
A child like robot in a domestic setting

Improve Customer Service

With over 55% of customer interaction now occurring digitally, many organisations use Intelligent Automation technology from Microsoft to enhance digital experience, offer a 24/7 response and deliver critical services and cost savings.

As well as using Intelligent Automation to deliver efficiencies, many organisations use it to enhance their customer service or citizen engagement. This can be done in a number of different ways including externally and internally facing applications:

  • Providing intelligent answers to commonly asked questions or process queries using ChatGPT style capability.

  • Enabling call centre to access an internal information library to provide context based advice according to the call subject.

  • Automatically diagnosing Housing Repairs based on free-text entry and photos.

  • Sending automated emails and text messages based on case progress.

To find out more, drop us an email on: hello@ceox.co.uk

If you’d rather talk on the phone, then our number is: 0333 987 4495

Our services are available through the Digital Marketplace via the G-Cloud and Digital Outcomes and Specialists (DOS) frameworks. Find out more by searching for Ceox on the Digital Marketplace.