Public Bodies and Agencies
At Ceox we specialise in harnessing the capabilities of Microsoft technology to support public bodies and agencies to improve working practices, deliver operational efficiencies and improve citizen engagement.
We work collaboratively with both business and IT departments in both large and small organisations. Our solutions include all types of Case Management, Grants Management, Tribunals and Appeals Management, Public Enquiry Management and Online Digital Services.
We provide an end to end service including Discovery, Design, Development and Support and work in an Agile way to deliver a solution which meets the needs of the user. We utilise a range of Microsoft technology including Dynamics 365 and Office 365 and exploit the capabilities of the Power Platform with Power BI, Power Apps and Power Automate to analyse data, build solutions, automate processes, and create virtual agents.
“we take a pragmatic approach to project delivery and are responsive to customer needs”
Customer Story: Transport Department
A major City’s Transport Department engaged us to help develop a Vehicle Registration and Licensing system that identifies HGV’s that are the greatest threat to road users. We developed a Microsoft Dynamics 365 back office system with a portal, enabling HGV operators to easily register vehicles, receive permits or access information on steps required to address safety issues.
The Ceox team worked collaboratively with the in-house development team in an Agile environment to design, deliver and support a resilient cloud based Dynamics 365 solution, operational 24/7, that conforms to Microsoft best practices with the public facing website being fully WCAG 2.1 compliant. The team’s expertise allowed the solution to be delivered using as much out of the box Dynamics 365 functionality as possible, accelerating delivery, and optimising licensing, processing and storage costs.
Customer Story: Appeals Management
A public body that processes and manages appeals for citizens needed to improve its digital presence to enable the handling of appeals digitally. With our support the public body undertook a Discovery phase to revisit and improve all the internal business processes rather than copying and rebuilding the legacy system and associated processes on a modern cloud-based platform.
During the initial Agile development, Ceox developed a new Appeals Management System using Microsoft Dynamics 365. Following the success of the core Appeals Management function we delivered subsequent phases with a focus on creating an online presence. This included a portal for Tribunal staff to co-ordinate and plan attendance at hearings, a GOV.UK branded web form for appellants to submit appeals and an appeals results service.